6/10 Buono
28 ott 2025
I would like to share my feedback based on my experience during my recent stay at your hotel. As someone who regularly deals with hotels, I was disappointed by both the room condition and the attitude of some front desk staff.
Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided.
I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort.
I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.
ADEL
ADEL, vacanza in famiglia di 2 notti
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