Hyatt Place Portland Airport

firm alarm going off at 4am didn't help with sleep. Neither did the staffs' lack of handling communicating with guests.

Sound from upper floor was loud. Bed springs required ear plugs alone. Shower grout had signs of mold was here or had been there.

I payed extra to book an upper floor room but was given room 206. I didnt realize this until I got to the room. As soon as I turned on the heater, the room started smelling like something was burning mixed with chemical and plastic. It was so bad we immediately turned off the heater and tried to open the windows which were sealed shut. I called the front desk and they said theyd bring maintenance but I requested another room because didnt want to sit through the smell. They said they'd bring maintenance up with a key to another room. i asked for a higher floor and was given room 343. It also had that smell but it was masked by cleaning product. I was in the room for an hour before I found out the hotel policy on cancelling because I kmew I could not stay in this place for any longer. I was getting sick just sitting there on the phone with hotels.com to figure out what to do. The hotel said they couldn't refund the full amount and I paid $179 dollars for the hour that we were there and was given back 169 for the 2nd night we wouldve had to stay. Iwas so desperate to leave I di not argue with them but I am very disappointed in how this was handled. I was hoping to get a better refund. The maintenance man didn't even check the heater in room 206 and just gave us a key and said he could smell it as soon as he opened the door... Definitely the worst Hyatt experience we've ever had. Front desk was friendly but overall they were unprofessional in handling the situation.

The AC unit was sooooo loud. We kept waking up from our sleep. There was also coffee that must have been spilled on the carpet because it smelled very strong!

The room was huge. There are a lot of great shops and restaurants in the area

Great shuttle service from/to airport and Cascade Station when dining. Heard running water for most of the night from floors above me. Rather pricey for what you get. Extra for breakfast so I didn't eat there.

Very clean!! Hotel staff exceptional!!! Best night of sleep I had in several months!

We stayed one night on our way out of town. There are some good dining choices within walking distance. The hotel is in excellent shape. It looks like it was recently updated. We will stay here again.

I really like this hotel. Close to airport. Close to the MAX. Friendly staff. his place is just right.

Nice new hotel. But beds uncomfortable. Too hard.