Arbuckle Lodge

Left a piece of jewelry behind. Called 3 days in a row. Each time I was told, “we will contact house keeping and call you back”. Each time I had to call them. On the 4th call I finally asked if I should just report the item missing with the sheriff’s office and notify local pawn shops. Got my only call back saying it was found.

We enjoyed a 3 night stay in June. We never considered another place on our return trip. The staff was very friendly, courteous and eager to help in any way to ensure our stay met our expectations. The rooms are spacious, warmly decorated and exceptionally clean. Our room on the back side of the hotel faced an open grassland area where we enjoyed watching antelope grazing in the morning sunshine.

Jade checked us in and is very good! Because of COVID breakfast service wasn’t good. Waited along time for one scoop of egg 😑 great clean room. Walls are a little thin. Did not use pool.

It was a great stay we enjoyed the hotel but they charged us for our room in addition to us paying through here.

Free upgrade to a suite! It was spacious and great to have 2 bathrooms with 7 of us. Had trouble with getting the TV's to work in one room and the Net Flix kept freezing on the big TV. The room clock AND the one at the pool both needed new batteries. All else was fun, spacious and grand. Plan to keep the motel in my file for further possible stays.

This place was booked due to great reviews. It did not disappoint. I will stay again. Personable helpful staff. Clean hotel and clean room. Great place

The hotel was interesting but it was so on apparent that they were understaffed and the staff they did have were poorly trained. It was a shame as the hotel seemed to have many amenities and was decorated in interesting and different ways than the typical hotel.

The Arbuckle was a very nice choice. Clean roomy accommodations. I will stay there again if in the area.

Hotel is perfect. The 3 girls working the front end and jumping to the breakfast area need customer service training. Other than that the place is wonderful

Checkin was rough. (Although Jade was fantastic, all issues were out of her control). Room was downgraded with no explanation, once I got the keys to the room, someone was still in it. Had room changed back to my original booking, keys didn’t work. Finally got to our room. It was clean and had nice amenities. Remotes and TV were difficult to use. Overall, not enough staff.