The Melanesian Port Vila Hotel

The stay was good. The room was tidy and the service was good. The bed however was not comfortable

Hotel staff were very nice and quick reply for all requests. Location is end of city (about 10-15minutes walk to centre of city but near by rent a car shop and supermarket. Room is apartment type with full kitchen and washing machine so very convenient for stay.

All perfect. Great restaurant, bar, desk, and room staff people. How can people all be so nice and friendly? I assume they have the same problems as the rest of us.

Great Ac was awesome. All perfect

Our stay was comfortable. Within walking distance to local market and supermarket. Included breakfast was good. Food on the expensive side.

excellent

We stayed in the modern Hibiscus one bedroom apartment and absolutely enjoyed our stay! The staff makes this place! Always professional, friendly and willing to provide great service at all times with a big smile. We felt very well looked after during our stay and loved the Friday Cultural dinner show with local food tasting and dancing. Sonia provided lovely service throughout the dinner. The lunch special was also very yummy and great deal! Most memorable moment was when all the lovely staff came to our room to sing happy birthday to my mum with a birthday cake! What a wonderful surprise. You made her day! Thank you! We look forward to coming back to stay again in July! 5 stars all around! :)

Good hotel to stay which is in the town Center and close to supermarkets, restaurants and transport. The apartments are much better if they are available

Very good and comfortable, and the location is very convenient, close to the centre of town. Air conditioning included, at no extra costs. Quite a number of hotels charge extra for air conditioning in Port Vila, but at the Melanesian, it is included in the price. A lot of business people use this hotel, and for a night or two, is very good, especially when you arrive from the airport late in the night. For a transit stop between international and local flights, this is a great place to stay./

Booked a 1 bedroom apartment but was given standard room with no explanation other than it was already taken. Booked and paid 8 months prior and received no communication from them to advise that the room wasn’t available. Very poor customer service and still waiting for refund of the difference of room types. Seems like they’ve been able to sell the room type for more to someone else and therefore disregarded my booking. Ruined the end of our holiday as the reason we booked that apartment was to have a separate lounge room and a washing machine after being on tanna for 4 days. Had to go home in dirty clothes. Was offered the use of a washing machine an hour before checkout. No use. Hotel in general is very tacky Gold Coast style apartment complex. View of car park. Next to casino. Tacky. No lifts. Towels are very old and worn. Clientele are tattoo covered bogans. Next time will spend more even if it is just for a final night on way back from the smaller islands. Staff are all very incompetent and slow, even for island standards.