Macdonald Old England Hotel & Spa Windermere

very enjoyable stay

I thoroughly enjoyed staying at The Old England hotel. It was a fabulous birthday treat with the hotel ideally located right on the lake. The view from our room was stunning and there were lots of bars and restaurants nearby. I would definitely go back there.

The only one thing not to regret my stay is location. My first night was in an executive room which was decent but stuff/cloth from the previous customer was still in the cabinet, so I didn't feel comfortable to use or put my stuff in there as for sure not cleaned. I tried to call the reception more than 10 times to ask how to open the heater and to ask for extra blanket there was no reply. The next day I had to I move to a classic family room, first in the day of check in I requested to be seated in a room where I don't have to move the next day they refused as they usually don't downgrade there customer, next day I moved to my family room and there I understood the meaning of the words its a huge downgrading, where the room doesn't have a fridge or heaters. they took my daughter's milk and pudding to put in reception fridge and then I found my stuff garbaged they said by mistake, they dealt with the fridge as a privilege. And the room was freezing out there, again tried to call the reception to ask for an extra blanket, there was no reply. The bathroom was old and needs renovation. Not happy at all, bad service for what a I pay

The only one thing not to regret my stay is location. My first night was in an executive room which was decent but stuff/cloth from the previous customer was still in the cabinet, so I didn't feel comfortable to use or put my stuff in there as for sure not cleaned. I tried to call the reception more than 10 times to ask how to open the heater and to ask for extra blanket there was no reply. The next day I had to I move to a classic family room, first in the day of check in I requested to be seated in a room where I don't have to move the next day they refused as they usually don't downgrade there customer, next day I moved to my family room and there I understood the meaning of the words its a huge downgrading, where the room doesn't have a fridge or heaters. they took my daughter's milk and pudding to put in reception fridge and then I found my stuff garbaged they said by mistake, they dealt with the fridge as a privilege. And the room was freezing out there, again tried to call the reception to ask for an extra blanket, there was no reply. The bathroom was old and needs renovation. Not happy at all, bad service for what a I pay.

Excellent hotel, fantastic friendly staff