Hotel Bilbao Jardines

Great location! Near to the best tourist sites in Bilbao.

This is a very convenient budget hotel , in the center of the old town , with easy accessibility of major museums and sites in Bilbao , not fancy but serve it’s purpose honorably. The staff is very friendly and helpful , although they need to have more people on staff . I do recommend this hotel fir a short stay .

Very nice little hotel and very nice location. Newly remodeled bathroom and clean sheets. Overall very clean and very close to shopping and cafes. They were very attentive as I traveled with my family.

Great location. Friendly staff. Good for breakfast

We arrived to a room with PUBIC HAIR in the shower and had used soap. We got changed to a different room that smelled like urine. The walls had black stains that could have been mold. Very noisy from other guests and outside talk, walls are thin. Had sleepless nights due to this. Worst part of the stay was after 2 nights, the room key stopped working and our room could not be SECURED! We had to wait until a locksmith came to fix the problem as there is only one person at the front desk at a time. I never write reviews but this was a terrible experience. I have stayed in Bilbao many times before in other hotels that included breakfast, had better service and cleanliness. We weren't allowed a late check out therefore we had to wait in the reception desk for 3 hours and it's not that comfortable. The one positive thing I can add is that the gentlemen with glasses at the front desk is extremely nice and tried to help us as much as he could. If you don't care if your things get stolen, or if you get an infection, or being able to rest - then choose this place. Other than that, I wouldn't recommend this to anyone.