Hotel Sweet Home

Persone gentili molto accogliente... posto nel centro della città

Staff super disponibile e gentilissimo. Avevo fatto una richiesta per poter restare nella stessa camera per 2 notti consecutive (avendo fatto 2 prenotazioni diverse)... e ci sono riusciti! Grazieee!!!! Posizione perfetta per la stazione Termini che si trova a un centinaio di metri ed è quindi possibile esplorare Roma prendendo metro e bus molto facilmente. Il quartiere offre inoltre molte proposte per la ristorazione.

Uncomfortable and bad service

Shower door was broken (but usable). Room was very small. Everything else was very good.

The hotel was a little difficult to find and get into but the directions on their actual website helped a lot. The room was clean but there was some stains on some of the fabrics and there was a few chunks of hair in one of the beds that may have been trapped in one of the blankets when it was washed that shook free or left when it was being made that was not what you wanted to see when opening your bed.

So... this location from train station is VERY convenient. The room is good sized! It’s not very comfortable and has a pay by the hour type of feeling. We had rented it more because we wanted a place near the station to keep our things and quick shower before heading to the airport.

Apart from location, nothing was good. If you're thinking of living with kids, don't.

Good location. Friendly staff. Small room. Shower glass doors detailed and dirty. Water leaking from refrigerator.

Good location and very near to nice restaurants. Terrible service because the manager and the staff do not know how to take accountability for their mistakes. 1. They offered to arrange a private taxi to pick us up from airport but no one was waiting for us when we arrived. Imagine the stress that they caused us!! 2. The manager did not issue a receipt when we paid for our stay!!!!! 3. They cleaned our room but did not change the towels 4. There are only 2 sockets in the room for 4 people. 5. The manager told us that he will book a taxi for us to drop us off at the airport on the day of our flight home, but when we checked out, the hotel staff on duty doesn’t know anything about it. It’s like the staff are not talking to one another regarding the requests and needs of their clients. The manager doesn’t know how to manage the hotel and the staff. THEY DO NOT OWN UP TO THEIR MISTAKES AND THEY KEEP ON BLAMING OTHERS FOR THEIR WRONGDOINGS.