I recently stayed at the Muthu for 3 nights of my time I Tenerife -which is marketed as a 5-star luxury hotel with a full-service spa and two restaurants. Unfortunately, the experience fell short of these claims. While the rooms were spacious with a nice balcony, the hotel overall was very outdated and lacked the promised luxury.
The food was average, and to make matters worse, the advertised 2 restaurants were closed during the off-season—a detail not advertised leaving the basic canteen style all inclusive buffet. The spa was also shut down for the weekend, making it impossible to enjoy any relaxation.
On top of this, the kitchen in the junior suite was locked and unusable, and basic amenities like towels came at an extra cost. Even using the spa itself required an additional fee, which was unexpected given the hotel’s supposed 5-star status.
The location was inconvenient, far from attractions and services, and the noise from passing planes was disruptive. Overall, despite the spacious rooms, the experience was more in line with a basic 2/3-star all-inclusive resort rather than the luxury experience advertised.
I wouldn't recommend this hotel to anyone expecting true 5-star service and amenities.