Perola Buzios Hotel & Convention

My wife and I have been staying at this hotel since it carried the "Nikki Beach Hotel" banner, and we loved the place. In general the hotel infrastructure has remained the same, but it is sad to realize that the service quality has been declining along the years. When we arrived at the hotel, on December 26, the swimming pool was closed for maintenance: the water looked dark and sort of mucky, as my photos show. The pool remained closed until the mid afternoon of December 27, but the water kept its dark color and was very uninviting. The staff at the reception desk was inexperienced/undertrained: one of the staff was a foreign girl who did not speak nor understand Portuguese, which is totally unacceptable for any hotel located in Brazil. The Brazilian staff at the reception did not seem to speak any foreign language, which is also unacceptable in a place like Buzios, which attracts tourists from allover the world. On the late afternoon of December 27 while I was taking a shower after a day on the beach the water simply dried up! I complained at the reception desk but no one did really seem to care. On December 28 it was even worse: there was no water for a shower, and the staff was again slow in responding. What upset me most was the manager never being seen on the premises, and no one else seemed to be able to make decisions to try and solve the swimming pool ou lack of water problems. Unfortunately it seems that the "pearl" is turning into a lusterless stone...

Hreat trip, very giod hotel. Great breakfast, excellent pool, great location. The only going to pick is that they give you coupons for a welcome drink. To me, the implication is a welcome drink. It turns out it’s either a Caipirinha or lemonade. As a diabetic, i can drink neither. When I asked, that’s what I was told. I complained to management, and they did offer to change it to a soft drink. To me it is a bait and switch. Either put specifics on the voucher, I don’t give a voucher. Otherwise, really good hotel.