6/10 Buono
14 lug 2025
Feels like Faulty Towers
Email information prior to stay was excellent. Mismatch between hotels.com website information and hotel interactions. We expected to ‘pay at property’. Hotel demanded payment a day ahead over phone or booking would be cancelled. Then the card payment failed as they didn’t request correct security information so our bank wouldn’t authorise. (according to my bank) This resulted in three long and tedious phone calls to resolve. Despite the issue being on their side they put pressure on us to provide other cards details so they could try them which we were uncomfortable to do.
When we checked in we had to decide on breakfast choice there and then. They also needed to know the exact time we wanted breakfast and phoned us multiple times to get this. It felt like a lot of pressure.
Sadly, this overshadowed our stay and the nice touches such as help yourself to cake and refrigerated water available 24 hours seemed insignificant by comparison.
Not somewhere we would return to in a hurry.
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