Check in was horrible because we arrived late...12AM midnight nothing open, no help, no food, no drinks, no suggestions, an unfriendly desk clerk, and an awkward creepy feeling of coldness engulfed the air. We were given unkind looks by all the employees doing absolutely nothing but staring at us fumble our way to find our room...They couldn't take the time out of their napping and reading to even try to be slightly welcoming to their guests that had just driven 14 hours to stay at the Hotel. Unfriendliness was the vibe. I was even told a negative remark and given an eye role insinuating that not booking directly with the hotel was frowned upon. It felt like we weren't as significant as their typical guests which seemed condescending and rude. I had requested a king and got 2 queens. The beds were extremely hard. The 3rd floor ocean view was a joke and barely a view of anything but maintenance storage units below albeit I had paid extra for ocean view. We left next morning in the pouring rain. Not one of the young bell boys standing around talking and laughing offered to help my elderly husband fetch a cart in the rain or to lend a hand with the luggage. Needless to say we got drenched. The girls in the gift shop were haughty and unhelpful as well. Being a beach lover the Water Color Inn had been on my bucket list for many many years. After reading so many wonderful reviews I was so excited to finally be there. I left totally disenchanted. It was a total waste of money.