De Vere Cotswold Water Park

Very friendly staff, lovely room, bar area had great ambience

We had to change rooms as our bed had a dip in it and when pulling back the sheet it had dark hairs all over it. As we are both blonde we knew it wasn't us. We were moved to another room, right by the lift. It was unbearably loud. We had to buy earplugs and we did not get good sleep. The carpet and curtains were also stained. A chair in our room also got swapped out without explanation. The doors slam and are unbearably loud. We are not light sleepers but this woke us as spamming them made the partition walls shake. We partly booked for the spa which was over run with kids (even in the sauna) and the changing rooms were discus sing.Towels on the door, clumps of hair, dirt and grit on the floor. The staff didn't really seem to care or were too busy to be found. For our first visit to the area, we didn't feel this was the best experience. We would have asked for another room but considering we called down about our first room, went out and came back and it still wasn't sorted (meaning I had to go to reception) we didn't hold out hope they'd help us again. As someone who's had illness and bereavement recently- this was far from the relaxing break is hoped for.

Nice location, however the facilities may make it 4 star the Restaurant staff are not representing a 4 star hotel, we tried to get a table in the adjacent pub at 5.30pm only to be told the chefs had a busy day & wont be serving food again till 6pm, despite advertising food served all day we were then told they would be fully booked, so we went to the brasserie in the hotel, the food is not fresh, basically bought in frozen, the skill set of the chefs is they can't even toast both sides of a piece of bread for my creamy garlic mushroom starter, so the sauce was sucked up by the bread and served as a soggy lump. the pizza was tough & chewy, a sign that it was not a quality fresh dough topped with a nasty tomato paste, my burger I assume was also a bought in possibly a ready cooked frozen burger which was only finished on one side, all in all the meal experience was disappointing considering the quality of the hotel & its location. no one came and asked if everything was ok, I had to go fetch a knife for my main course as mine was taken away with my returned starter plate. My wife's pizza plate was placed on top of her knife on the table, the waiter said sorry and walked away without resolving the issue. I had to flag down a staff member for vinegar & sauces because nothing was offered, I also had to ask for my bill 15 mins after my mains were cleared because no one came back to us, yet I watched as 2 members of staff stood chatting at a till point for 10 mins. I could go on.

excelent service, freindly staff

Had a great night in really lovely surroundings with great service from lovely staff. Shannan was a natural at providing great customer service, welcoming us to the hotel and directing us to our room which was lovely, bright and modern and overlooking the water. The bed was really comfortable and extras like tasty biscuits to go with our teas and coffees went down really well too. The pool area was really nice, with a large sauna and steam room - only let down for the whole stay was the lack of shower gel and the wet and dirty changing room floor that needed a good mopping. A tasty buffet breakfast set us up for the following day and it was lovely to see Shannan when we checked out as well, wishing us well and hoping to see us again!