De Vere Cotswold Water Park

We had a wonderful couple of days. The room was spacious and clean and the balcony huge - we loved it, especially the silent cooler. The staff were wonderful(I use a wheelchair) especially in the restaurant. The only criticism we could make was the selection of food on offer although what we had was delicious and well presented. If we had been staying longer we would have gone elsewhere for an evening meal.

Be warned don't go in the summer months to this hotel No air conditioning so extremely hot!!! Restaurant manager Rood and unaccommodating. Reception staff remember to prompt to give your credit card otherwise you cant charge to your room..my stay in this hotel was horrendous. Wrote a letter of complaint to management with a list of problems and all I got in return was a thank-you for your feed back. Wont be staying a deVere hotel any time soon. So before you book just double check you have made the right decision.

Room itself was lovely with a stunning view of the lake. However, on entering the room hit with a wall of heat. An easy resolution to this would be house keeping staff opening Windows or turning on the fan before guest arrival. Fyi there was no air con in the rooms. Avoid the pool! Again pool was clean but full of children jumping off sides and taking up facilities without parents controlling or looking after their responsibilities. Booked a meal in the brassiere... poor service throughout, denying the fact I ordered additional bread for my starter and drink orders took an eternity. In short, stay in the hotel but eat elsewhere and don't use the facilities at peak times.

The De Vere Cotswold Lake Hotel facilities were excellent and the staff were without exception pleasant and helpful. We had a room with a wonderful view over the lake and found it ideal for our relaxed getaway. The local area was also lovely with many nice places to visit. We really enjoyed our stay.

All great. Had two rooms but totally different in what ways provided. Overall its a nice place.