Upon check in, the woman at the front desk, Catherine,was exceptional! She was so nice and very friendly and told us all the information about the hotel. She also let us know that the hotel supplied coca leaves to make tea with to help with altitude sickness. She also gave us a map of the city, and spoke very good English. When we got to our room there was a small gift basket with some chocolates, coca candies, and bottled water. The room itself was very nice and the shower is amazing. During our stay we had an issue with our toilet and they sent somone right up to fix it. All the staff is very nice, including restaurant staff. Would definitely book again next time I'm in Cusco!