Pullman Shanghai Jing An

Nice enough hotel. Pillows far too soft for my liking despite having expressed preferences on the Accor Hotels app prior to arrival. Convenient location just outside Exit 5 at SH Railway Station. Decent sized rooms, reasonable enough price for SH city center. Did the job nicely!

Smelly washroom

1. Fruit flavoured yoghurt used to be part of the breakfast spread. Now, only plain yoghurt is offered. I'm not sure why. 2. The oat meal in the breakfast spread is prepared and served cold - no diner seems to take well to cold coat meal. I have had to request for the oat meal to be heated up every morning. Perhaps the restaurant can provide hot oat meal instead. 3. There are 2 sets of lights on the left and right of the mirror in the vanity section of the bathroom that do not light up, rendering the bathroom dim and I have stayed in different rooms for November and December and it remains the same. 4. The size of the superior room and the deluxe room are the same - the hotel has confirmed that to me. Yet on hotels.com, the rate of the deluxe room is higher than the superior room. This is misleading. 5. The hotel should indicate the nearest metro on its website which is the Shanghai Railway Station, Line 1 Exit 5. Hotels.com should also indicate that - the exit makes a huge difference in travelling distance especially when one is carrying luggage.

1. Not cold air and hot air con 2. Room service attitude is poor. The cleaner scolded my wife

Great location close to metro, friendly staff