2/10 Scadente
25 giugno 2024
Left stranded
I can not comment about anything regarding the property apart from it looked nice from outside. They took a payment of £40 to secure the booking which Hotels.com said they shouldnt have. Asked me to provide details to pre-authorise a breakages damage which i did and had confirmation of . I was then asked to confirm that we were still going which again i did and it said i could check in on line . When i tried this it wouldn't do it but because i had everything confirmed i wasnt worried until we arrived at the apartment yesterday afternoon and despite ringing, leaving messages and sending an email asking them to get in touch asap no one did. Hotels.com also tried to contact them but didnt get an answer either. After 3 hours of trying to sort this out to no avail we managed to book somewhere else . No where near the venue which was the whole point of booking here . By the time we had checked in at the other place and then i drove back to the venue as it was to late and too far to walk it was 8.15pm when we managed to get into Anfield , we had missed all 3 support acts and only just managed to get sat down before Pink came on stage. All this really spoilt a trip away with my grandaughter . I still havent had any reply to my calls or email . We may have been unlucky with this place but its not good enough .
suzanne
suzanne, vacanza in famiglia di 1 notte
Recensione degli ospiti Hotels.com verificata
