The experience was bad, I checked the app and it said "pets accepted" they never told me that I had to tell them if I had one and even less that there was a cost to bring a pet, which I paid for (in other places they say when there is an extra cost for the pet and also when you have to tell them). The customer service by Whatspp, bad too, the person who attended me never gave any solution, nor showed interest in resolving the complaint. I would definitely not go back to that place.