Hilton Garden Inn Omaha West

The entire hotel, including elevators and common area restrooms was very clean. The hallways and rooms did not have that "musty" smell that is normally noticeable in most hotels! A wonderful lady was cooking breakfasts made-to-order and went above and beyond her job duties to be helpful - and she was very pleasant. I don't get to stay in hotels very often - I will certainly visit here again when I go to Omaha.

First room’s tub would not drain. We were moved across the hall to a room that had burned out lights, drawers that would not stay closed, the sealed room for cleanliness had a toilet with dried urine on it. Then the people next door had a screaming child. At 11:00 pm I requested to be moved again. This room was better except the drawers also did not stay closed. The Hilton Garden Inn in Lincoln, NE was great; this one is in need of new management and maintenance staff. Also, many people checking in did not comply with the mask wearing policy stated the many signs around the lobby. One of my worst hotel experiences ever!

The only complaint I would have is that the snacks/soda was ridiculously overpriced. A small bag of Doritos and a small bottle of Diet Coke cost a total of $8. No bar as normally would have due to Covid precautions which was a bummer but understandable.

Clean room, comfortable bed, amazing customer service by the cook and comfortable feel overall!

This property is in a good location in West Omaha. The staff is friendly and my room, I felt, was clean during this pandemic. I didn’t feel worried at all. There wasn’t the usual food and beverage service, of course, but they did a good job for my 3 nights there.

Great place to stay with a friendly staff! The only issue was that there is no fan in the bathroom, but not that big of a deal.

The rooms were great, and the staff was very nice.

Door to outside from pool area could not be opened with keycard from the patio side.