4/10
clean hotel, satisfying breakfast, convenient for those who have to leave from Yul airport.
I booked two nights for two adults and two children from 12 to 14 September, advance payment, upon arriving at the hotel we were asked for a security deposit, the following morning we recommended the cleaning of the room and in the evening upon our return the room was not clean with towels not changed.
I went down to ask for information about it and the man at the reception replied that he couldn't do anything, neither a refund of the service I paid for and which I didn't use, nor a room change.
I wrote an email to the management and am still waiting for a response.
little seriousness.
Ilaria
Vacanza in famiglia di 2 notti