Sleep Inn & Suites Dothan North

Our room smelled of wet, moldy carpet! I told the hotel and they said it would get better if we turned down the air conditioner. It never smelled any better and we wish that we had just decided to leave. The smell was overwhelming and we were unable to sleep.

We had a great time we were playing baseball. The lady at the front desk was so nice!!! She needs a raise!!! She was so helpful with everything we needed

The room was nice and clean, the bed slep so good. the lady at the front desk very frindly. Got up at 8 went to the pool it was closed until 9. But oh well. Got to enjoy it for an hour. Did not get to eat breakfast but it smelled good. I would stay here again to break up late leave trip to or from the beach.

Their listing on hotels.com said fee breakfast. When we checked in they charged a breakfast fee for my 14 year old, who never eats hotel breakfasts anyway. They said 10 and older is considered adult, and the room only comes with two breakfasts. We had put in ages at booking and it said three breakfasts. Then I had to sign a paper that said there is a $150 fee for smoking, which is fine since we don’t smoke, but the room they gave us reeked of smoke. We couldn’t stand the smell and weren’t risking them trying to say we smoked, so we requested a room change. The lady was kind of irritated and said it was one of their best rooms. Then the keys to the new room didn’t work, so we had to wait a while to actually get working keys. The room was ok. There were carpet stains, but at least it only smelled of cleaning products. The pillows were all lumpy, but it’s kind of expected in this range.

The beds were great! The staff was very nice and welcoming. Everything you need is close by!

I wound up staying at this hotel on two separate nights while passing thru on the way up and back from a road trip. I booked and paid for each stay thru Hotels.com in advance the paypal. Each time the desk clerk took my credit card as a “deposit in case of any additional room charges”. After reviewing my bank statements a couple of weeks later, I noticed that after I left they had charged my card for a nights stay, not just for one of the nights, but for each of the two separate nights. I called and talked to a clerk, asked for the manager, who she said was not available and after being put on hold for a few minutes was told she “found” the mistake and that the charges would be refunded in 5-10 business days. I told her I could understand one “error”, but that two separate accounts of the same “error” was a pattern and unless the money was back in my account by the end of the week, I would be forced to call my lawyer and file charges. The charges were refunded to my account, but I am still extremely skeptical of this Hotel. I don’t know if this is a fraud scam or not, but if you choose to stay here, I would certainly recommend being vigilant in checking your statements for false charges, as you always should anyway.

Elevator not working so had to lug baggage up and down stairs. Breakfast was okay.

Service was horrible. I asked to be moved to another room that was clean and they wouldn’t allow me to. It was the night before my wedding and I just wanted a good rest before my wedding day. I left and went to another hotel.

Bathroom shower had mildew in it and did not appear cleaned. The matter was handled but a wet scent was in the room. The staff was very friendly and helpful but I would not stay here again.

Upon arrival contact was made with the desk clerk. Immediately upon her seeing my two adolescent children with me she advised that, their hotel policy was to have people with children stay on the bottom floor so it doesn't disturb their older patrons. I then thought, "this is weird and something that I've never heard of", but overlooked it and continued with checking in. After receiving our room keys we then proceeded to our room and upon entry we were met with an old sour smell that stayed for the remainder of our stay. We also noticed that the lone chair in the room was broken. Upon going into the bathroom of our room it was discovered that there was still old mildew and mold on the surface of the bathtub and tile, as well as, what appeared to mold on the upper corners of the walls that had been painted over. The next day after returning to our room we discovered that it had not been cleaned by housekeeping. I notified her that, we had not left a "Do Not Disturb" card on our door and that this was unacceptable. All in all, this was not a good experience at your hotel. I have stayed at Sleep Inns before all over the country and have enjoyed my stays, but I tell you, this facility in Dothan, Al. does not do their company, nor Hotels.com ANY justice. Please don't take my review for granted and overlook it because in me you have a loyal customer that only wants to help and hopefully prevent the next family from being at such of an inconvenience as my family was.