Hilton St. Louis Downtown at the Arch

Latoya was very accommodating and explaining the red card craft for the garage parking permanent to me. And also Ken was very kind and accommodating when asking any kind of question I had about the hotel.

Absolutely disgusting! Please DO NOT stay here. Rooms are disgusting, disappointing and they smell stale. We were moved 3 times and the rooms were all disgusting. It was too late in the evening to move. We were traveling for a funeral and this was our midway point stop. I cannot say absolutely disgusting enough.

Description did not match reality. Yes there was self parking, but it was not on site and required crossing a downtown street in the dark. There was no valet parking available. The carpet in the room was old and stained. The place was clean, so that was good during the covid 19 pandemic, but it was not a "pleasant " experience.

Good locations to easily walk to sight-see. Room had a view of the Arch and the bed was extremely comfortable.

Had amazing service but was not told about the $50.00 fee that was charged before getting the room. Unplanned expense, it was returned before check out. Also the $30 parking pass was not needed.

Nice hotel! Great location, nice staff! However, the rooms are pretty tight and the breakfast and bar prices are absurd, even for a downtown hotel, given the variety and quality.

Sheets were ripped and could see the exposed mattress. Room was very small. But service and location were good.

Upon arrival the valet guy was very rude. I go inside check in ask for valet parking to be included, I informed the lady checking me in I would be leaving out to get food but would need valet once I returned. Upon returning there were workers and they informed me she did not charge me for valet parking and valet parking was full. Paid $30 for self parking. Entering the room it was not as clean or updated as I would have thought for the Hilton hotel, the tub was dirty, new rolls of tissue hadn’t been placed. Called for fresh towels and never received them.

We liked everything about the hotel--location, general appearance, room, gym, people. We will definitely stay there again when we're in St. Louis.

Watch your cost!! If you don’t ask questions they’ll get over. But over all great experience.