Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel

Nice and clean room. But mattress was too hard and uncomfortable. Breakfast delicious. Friendly and helpful Front desk and service employees.

The hotel was clean. The workers were ok. The breakfast was not so great and having to sign in to have breakfast was strange. It made me feel like i was unwelcome. The person checking people in was abrupt.

Great location, service and comfort. The bathroom was not clean I was able to see dust and dried urine on he toilet.

It was very convenient and the room was clean. We did not have any problems while there. There was one day when the room service was not that good (bed was not straightened up right, not so good vacuuming), which is why I rated the way that I did.

This hotel is older and could use renovation. Parking is free and easy. Convenient location for Disney. Amenities could be improved—no bottled water in rooms (or offered in lobby). Mattresses not very comfortable. I asked ahead of our trip for early check in, and the manager messaged me that they can do that if they have availability. They did not mention it was an extra $25 charge. I was told that upon arrival. No security— you don’t even need your room key to enter building during the night.