Hawthorn Suites by Wyndham Lake Buena Vista, a staySky Hotel

This was a nice place to stay; it isn't too far from the parks, the rooms are spacious, and the breakfast is decent.

I have stayed here the past several years. It has been a great place to stay. The suites are large and nicely furnished. The bed was a little worn out. The breakfast is always good. This year, I brought my new service dog with me. I didn't have any issues until day 2 of the stay, when I get a call from the front desk asking about my pet. I explain that it is a service animal and they immediately hang up. Now mind you we were on the 3rd floor, I had been passing housekeeping multiple times during our stay so far, with his service dog vest on at all times. No one said a word to me. Then all of a sudden, there is an issue that they had to call my room.

Could use a little update.

This is a top notch hotel. We were very, very happy with out stay and will stay again.

I liked that pool and hottub were clean and mostly empty, free coffee in lobby 24/7, large and clean room. Mayra at the happy hour was really friendly.We were very close to both Disney and Universal so worked out well for us. I did not like that free shuttle to Epcot made multiple stops at other hotels, had we known this we wouldve used Lyft to get there.