Residence Inn by Marriott Memphis Downtown

IT was unusually cold when we were in Memphis but room had good heating.the staff are really friendly and nothing's too much trouble for them to arrange for you.our early morning taxi didn't turn up so the security guy took us.area restauants a bit hit and miss.

Over the years I've stayed a several Residence Inn hotels and my visits have invariably been fantastic. During my trip, I decided that I wanted to stay downtown Memphis and enjoy downtown. Consequently, I opted to booked a room at this hotel. I booked here premised upon past Marriott brand hotels and how well maintained and clean their hotels are. I've never been disappointed. However, at this particular hotel, I must say that I was utterly disappointed. The hotel is in desperate need of renovations and the service could be significantly better. When I arrived at the hotel, the front desk clerk was not at the Front Desk and the valet attendant had to search for him for about 8 minutes. I was provided an upgraded room because of the 8 minute wait, but the upgraded room was lack luster. The bathroom was not as clean as other Marriott hotels. I was just a total mess and a waste of 150.00 for the night. I'll never stay at this hotel again unless building renovations transpire and member staff are changed to be more professional.

Older hotel, but very nice and clean. Overall stay was very very good.

Customer service was outstanding: courteous, friendly, helpful, and accommodating. We missed the first night due to airline issues. I was not charged for the night, even though I called just hous before we were to arrive. Valet parking service was exceptional! The room had an extra seating area away from the sleeping portion of the room. I would definitely stay at the Residence Inn in Memphis again.

The location was ideal. Close to great restaurants and the staff was friendly.