Kinzie Hotel

I can’t believe this is a four star hotel. It was just ok. As you can see in the pictures, our room could use some work. Staff were nice but they need more staff. Wait to check in was very long on a Monday afternoon. Also took 20 minutes for them to bring me the car that we paid $70 to park 1 night. Location is nice but I was expecting more of a city view for a room with the city view. All the buildings around it are much higher, so it’s more of a street view.

Stay was great and they gentlemen at the front desk was very helpful and courteous.

Devonna had excellent customer service skills! Our first room had rotten food in the fridge, and she immediately gave us a new room that was perfect!

Considering all of the restrictions involving COVID-19, this hotel did an excellent job of making our stay wonderful. I was pleasantly surprised that they provided some excellent beers and wine for Happy Hour even though we could not enjoy them in the lounge. The bagged breakfasts were much better than what we saw at other facilities. The staff was very accommodating, the room was clean and comfortable. We will definitely stay here again.

The hotel staff were friendly and courteous. The room was clean and beds were real comfortable.

The hotel is fine overall, it is definitely not 4-star material though. It was clearly outdated and they tried to renovate it, kind of cheaply. It's small. The bathroom doesn't have a fan, which seems unsafe. The tub/shower wasn't renovated well. The bedsheets were also not soft or comfortable at all. The service was just ok. Some employees were nice, others clearly seemed annoyed if we asked for anything. The hotel allows pets, which is fine for some, but someone's dog was howling in the room next to ours for a bit, which was annoying. The location is good, with lots of restaurants and a 20min walk to museums.

Great city views, comfy bed, nice shower

This has been a go to stay for several years now for us. We always enjoyed the location (walking distance from Lake, River Walk, and tons of great places to dine or drink). Price has always been mediocre for River North area. Service and cleanliness has always been good. All that said, this weekend was different. Multiple times in hallway or near rooms we smelled weed even though they say at check in "none of that". I don't hate it, but neither do my wife and I want to smell it walking to our room. Looking at other guest through the weekend and in the lobby, It just seems more like a days inn or super 8 now than a nice classy place. Thinking next time maybe we need to spend a little more and stay somewhere nicer. I'd say something, but the reply would be "hotel-speak canned response" "We are sorry you didn't have a great time at Kinzie. We strive to provide an excellent experience for all of our guests." I agree, next time an excellent experience..somewhere else.

Overall experience was good. Room service brought us anything we asked, which was helpful during Covid. Hotel always smelled like weed though

The hotel is in the perfect location in river north, surrounded by lots of restaurants and bars. I parked my car in the garage at 401 n state street and it was a very short walk to the hotel. Hotel has a happy hour and free breakfast which was very nice! All the staff was very helpful and friendly.