Morgantown Marriott at Waterfront Place

I was disappointed with the Marriott Waterfront Hotel in Morgantown. Having stayed at several different hotels over my two week vacation, The Marriott Waterfront was supposed to be the best. It cost a full hundred dollars more. I booked in February at $250, much more expensive than my usual $150 budget. The staff seemed to be in crisis mode lamenting that they usually have 165 staff and were down to 16. I had to wait in line behind two others while the front desk person chatted unnecessarily long. All the other hotels had accessibility for my 90 year old mother. This hotel was very challenging. The doors were hard to hold open for a wheelchair. The bathtub as useless with zero accommodation and there was a brown stain in the tub, what looked like a seamen stain on the couch, something stuck in the sink, and dirty windows. The tv was awesome. I loved signing into my Netflix on the TV. Due to COVID, anything that might have made the stay worth $250 was closed. I could have paid a hundred less if I had booked later, but my prepayment was non refundable. Frankly, considering the service was much inferior to other hotels, closer to $150, I think they should have been at least extra attentive. The staff seemed to avoid eye contact and were not at all attentive. I left feeling very invisible, unwelcome, and just disappointed that the most expensive hotel was not at all the special treat, I expected.

Quick overnight on a trip. Nice view of the river, but not that special a river in fact. but better than looking out the window and seeing the bumper of a car.

Beautiful room in a great location with nice local restaurants within walking distance.

The hotel was updated. There was a large bug in the lobby and a bug on our bed.( I was Compensated with four small bottles of water. )The ice machine only worked on certain floors and the parking garage was far from the rooms. I was not Impressed. The staff was nice and friendly.

Upon researching this hotel we did not find it noted that the pool, Starbucks and in hotel restaurant were closed, all the reasons we chose this hotel. I should have called and verified what amenities were still open but I failed to do that so I took responsibility for the disappointed children. I believe under regular operating conditions this hotel could be a very enjoyable stay but during COVID if traveling with children I would chose a different hotel.

Short "staycation" trip. Have been to a lot of events here, but had never stayed overnight. Because of Covid, we got an AMAZING price. But because of Covid, most services were unavailable. Restaurant, bar and pool were all closed. No problem for food, though. Downtown is literally a 2 minute drive, or you could even walk. Most restaurants were open, at least for carry-out, and the hotel had quite a few tables on the patio overlooking the river. I would definitely stay here again. I feel like the price compensated for lack of services. It was very clean, and of course very comfortable. And the staff we encountered were very friendly.

Not sure if it was policy or not because of the covid, but our room was not cleaned after our 1st night stay. On the plus, the hotel overall was very nice and clean, and they quickly accommodated a need to cut our stay short 1 day.

The room was ok. I expected the cleaning protocol with COVID but there was trash left in our room from the previous guest. We also had an issue with our bathroom sink draining and they did send someone to look at it. They were able to get it to drain better but caused a leak in the pipe in tye process. Overall the experience was mediocre.

The hotel itself was very nice. We did have problems with cooling the room And refrigerator. It was also a long walk from the parking garage to the lobby. Overall would stay there again.

Hotel was great the employees were awesome. Had a problem with the shower called front desk came right up and checked it. Had to move us to another room. Very efficient and pleasant employees. It was the cleani st hotel I've ever stayed at.