Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando

This property is now a Marriot Vacation Club property. We did not know this from the ad on Hotels.com. The property itself is pretty nice. The condos are well appointed/clean but not pristine. However, the clientele appears to have been mostly people on "free" stays in exchange for a presentation about buying into MVC. In fact, on check-in, they made me stand in a separate line to get a parking pass from the concierge desk, which was totally unnecessary but used as an opportunity to get paying guests to commit to come to a presentation. The incentive was $150. In any event, this made me wait an additional 10 minutes on check-in. But the worst of it was that the other guests were pretty low class - e.g., bringing wireless speakers to the pool to blare whatever their taste was in music. No staff dealt with any of this. On top of this, they didn't disclose in anything on Hotels.com that about 70% of the amenities were closed because of Covid 19. I've stayed in other resorts recently and although they might have had truncated menus and such, most everything was open. Not at this place. NONE of the 4 restaurants or 2 bars were open. Only 2 of the 7 advertised pools were open. There was no daily maid service. All of this was still advertised on the Hotels.com site. In the past, Marriot was a company you could depend on to do above and beyond what is expected. They need to either revamp management at this place or dump the property. Because it doesn't live up to Marriot standards.

It was excellent, even with covid conditions.

Sheraton Bistana Villas is our Hone away from Home. Use to own a timeshare at this property and me and my family live it.

Amazing resort.

The hotel was wonderful and so comfortable. I would recommend it to all Disney visitors

We spent the weekend with our young grandchildren. The weather was cool but we were pleased to learn all the pools are heated. Despite the cold wether the children had a wonderful time swimming and playing in the game room.

Customer service was not as expected. The beds were in deplorable condition; coils were piercing fabric. Rushed to check out at 10:30am

I LOVE the Sheraton. Anytime I get a chance I choose the Sheraton. I have stayed many times, always in the 2 bedroom balcony villa. We stayed in the spa section, 1st time there. Very busy time this trip, they were fully booked. My priority was early check in, arrived at 10am, was supposed to receive a text when room was ready. I finally called them at 1 pm and was told if I we’d head that way it would be ready. We were in Epcot so showed up 1.5 hrs later to room not ready. He quickly found me another room in the “spa” location. It was conveniently located next to pool and marketplace. 3 rd floor, no elevators, which is fine for my husband and I. We needed the work out. The room have always been super clean in the past however this time there was jelly in the carpet, jelly on the chair arms and cushion , cabinet and crumbs on the floor. I cleaned up the chair and it was all good. We opted out of house cleaning, never got my $10 credit for resort use. Had late checkout two days later for 11:30

Resort property and room was easy to access and convenient. Two bedroom suite was spacious and perfect for our family of four.