4/10 Discreto
26 lug 2025
Not great experience for a quiet & relaxing break
Had high hopes for our stay at Apex. However, poor communication and failure to manage guest experience meant that our relaxing stay turned into a stay that has resulted in a request for a partial refund. If booking with Dundee Apex I suggest checking what concerts are playing at the Slessor Gardens, Dundee Waterfront. Hotel doesn’t notify you of this when making a booking, nor do they mention it on arrival as a courtesy. The concert is extremely loud and goes on till nearer 11pm. So we had very little sleep as the crowds have to disperse too. Hotel also takes specialised group bookings which is great. However they don’t communicate with spa facilities to do block bookings to manage different guests. This created a very stressful situation and was extremely uncomfortable due to the spa facilities being small in size and specialised group requiring maximum space for getting about. Room had lots of gross stains on carpet as did corridor. Investment required and specialised cleaning equipment. Definitely won’t be back
Louise
Louise, viaggio con gli amici di 1 notte
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