Sofitel Chicago Magnificent Mile

A1 everything

The staff at Sofitel are exceptional. They went above and beyond to help me in every which way. I felt special! Excellent hotel! Highly recommend!

okay not ganna lie i’ve never heard of the place i got an amazing rate for the couple of nights i was there. the beds are supper comfy the rooms are clean and they offer so much for the people who stay. definitely worth the stay top floors are where it’s at if you are looking for some beautiful views only down side about the place was no rooftop

When I booked this hotel I was really excited about the location and reviews I read. That being said, out stay was extremely disappointing. For starters the shower was super finicky, it was either blistering hot or ice cold, no matter how long we waited for it to adjust. The AC was also not properly working our entire stay, which was by far the worst part considering how hot it was outside. We had it set for 65 degrees and it said the room temp the entire time never dropped below 80. Needless to say it was very hard to sleep, the room was muggy and humid. They finally went up an engineer the last night to see what the problem was, but it didn’t seem to make much of a difference. I’m not sure if we just had bad luck but we will never be staying there again, it was not worth it and was really the only negative part of our entire trip.

Hotel was gorgeous. Very clean. Although I asked for the room to be away from elevator it was not. However, did not hear a thing. Very quiet. Breakfast was suppose to be included. Hotel attendant stated that that service was suspended. When I mentioned it was suppose to be...they were happy to accommodate and validate the reservation as it was planned. Breakfast was carryout and delish!

The staff at the front desk were very nice and helpful, the hotel itself was gorgeous and very clean! No smoke smell or stains on the bedding. The room was a perfect size and incredibly comfortable for our four night stay. Definitely would recommend! Super close to a park and public transit. My only recommendation is since it is pet friendly it would have been amazing to have a hotel dog relief area - we had to walk a few blocks to the park so our dog could use the bathroom which wasn't a big deal.

Overall the room was nice and the location was perfect. Only bad thing was the number they give you to text for guest service doesn't work. I texted for something and no one responded or came to the room. Other then that I had a good time.

Loved this hotel and our stay so much that We tacked on 3 more nights to our reservation. The only thing missing is a swimming pool.

The room was a little smaller then I imagined but overall stay was nice and comfy.

Hotel staff were friendly, however, most services (i.e room service, turndown etc) were not available due to COVID19. However, the team at the hotel were accommodating and helpful. No complaints.