Have been to this hotel a few times because my husband likes this hotel when we visit family in Roundrock. Unfortunately, this time i had a terrible experience with the manager and that was so discouraging. I had booked a king bed for my husband and I to stay in. on the morning of our reservation I called the front desk and spoke with a gazie, macie, some odd name so i cannot recall the name , but i informed her that we would need a 2 bed ground floor ( as we were informed by family last minute that a disabled family member was traveling with us and needed to stay with us). The front desk lady on the phone was super helpful and told us that yes 2 queen room on the first floor was available and we would be switched over immediately to that accommodation. Great. We jumped in the car from Houston and headed that way. We arrived at 3:30 to a horribly unwelcome manager guy, who quickly informed me that i’m a liar and he does not employ anyone by that name and he has no 2queen bed accommodations on the first floor and not the 2nd. The family member cannot be on anything but the first floor due to health conditions. We had to spends hundreds of dollars at another hotel to accommodate this disabled family member. The older hotel manager guy with the bald head, and glasses is completely unprofessional calling me a liar and I don’t appreciate it. I will take by business elsewhere.