Microtel Inn & Suites by Wyndham Rapid City

I really enjoyed my stay & was going to get the room for a couple more days. I set an alarm for 10:15 am. I was going to get&wash up. And go to the front desk to pay for 2 more days. Then I was woke up by housekeeping banging on my room door like they was trying to break it down. Which scared the HELL outta me is why I woke up. Then was asked how & why I was in the room. That no one is supposed to be in. What I was told when I opened the door. Then the front desk called the room phone with an attitude. Stating and being very rude asking me again how & what I was doing in that room. I again told him I checked in On Friday 2days ago how else would I be able to get into the room. When I got my stuff together and went to the front desk. And ask him that I would be paying for the room for a couple more days. Is when he was so FUCKING RUDE! Told me that I couldn't make payment for the room with the hotels.com gift card that I booked & paid for the room with 2days before. He was & made no effort to apologize for first waking me up and acting like I broke into the room. Which made me feel so uncomfortable & before I lost my patience with him I just left &took my business elsewhere. So yeah I wasn't too happy with that part of my stay with Microtel Inns & Suites front desk staff.

Hotel was dirty. I didn’t want to sleep on the sheets. Overall bad stay. Felt gross.

It was okay. Good condition but a little dirty.

Great value for the price. You know you're not at the Hilton for sure, but for the price, who cares

Let start with the cigarette smoke smell the minute you get off the elevator. Go into the room that is non smoking and still smells. Drop off items figured we would give them a shot went to have dinner came back to lay down and hair all over the pillows and bed. Not one or two strands. Your taking about 5 or 6 strands on each pillow. Disgusting floor had crumbs all over it dirty not vacuumed. Sheets look stained. We call and asked to be moved or to have someone come clean the room and all they did was bring us pillow cases. No apologies. We were told no one was available to clean and no rooms were available to move. We asked to have our reservation canceled but since we booked through 3rd party we could leave but no money could be refunded. So we went and bought covers to lay over the beds to able to sleep. Then we go to shower and there is hair all over the shower, and floor, dried toothpaste in the sink. It was so disgusting and disturbing. Our kids were so uncomfortable sadly we made it work. Oh and let’s not talk about breakfast. There was to make waffles but no syrup you had to use chocolate chips and ready whip. The bread options were sparse and we were one of the first ones down to eat so it wasn’t cause they were busy at all. The bananas were turning black already and the apples were soft. There was no butter the front desk said they were sending someone to go get some cake back with the container and it had possibly 7 individual packages in it. Very unpleased overall