Country Inn & Suites by Radisson, Columbia, SC

Booked reservation online for a 3 adults. According to information about the hotel free parking and free breakfast. According to pictures of the room online 2 queen beds and a couch. Upon check-in due to covid breakfast was a grab and go. Which consists of a muffin or bagel. This information wss not provided on website. Not really a big deal as the location was by quite a few places. The room that was advertised is not what I received. As we were in town for a funeral my son and grandmother went ahead and checked in as I was assisting the family. My son did advise me the couch was not in the room and I told him I will talk to the front desk person. When I arrived I explained that we did not have a couch. This is when the problems started. She swore me and down a couch was in my room. I went in the for the 1st time was shocked at the condition and smell. The bathtub was not clean. No couch in site...I went back up front and did advise no couch was in the room and the condition was sub par. She did give me another room. Went to that room still no couch, went back upfront and advised. At this point she wanted me to wait upfront while she checked the room herself. That implied to me she did not believe what I advised her. When she came back she was belligerent and rude with me. Telling me based on my booking I got what I paid for. I advised her my room was booked on information provided by pictures on the website. I went to my room got my laptop showed her my booking

The tiles were all loose on the jetted tub.. looked like a hole in the ceiling... odd smell of weed throughout the hotel... pool and hot breakfast closed because of Covid-19.. be mattress had lumps and foot stool was drawn all over by pens and dirty. People were nice and it wasn’t falling apart to those are to positives.. room 229

We checked in, then went out to eat. When we came back in our room door would not accept our keys, nor the master key. We were kept out of our room with our stuff for over an hour. The desk manager wanted us to wait 2 hours in another room (without our stuff) while they waited on a maintenance person to come fix the situation. She was rude to my wife and acted as if it inconvenience her to call the general manager to come let us in, that we should be happy waiting 2 hours in a separate room. Once we were finally able to access our room/stuff, the general manager were unwilling to compensate/discount the room for their mistake. So we wasted 1-2 hours of our time on our vacation that night (we only stayed one night). When we book hotels, we look for ones with breakfast and pools. This hotel claimed to have both. However upon checking in we were told the pool was not available and they did not proved breakfast other than a take-and-go muffin.

The staff was very friendly and professional. The beds were not very comfortable and we were surprised at the 3 tiny pillows on each bed, rather than 2 regular sized pillows and then smaller ones like most places. The place was clean, but older; and we did have some issues with the shower temps remaining consistent and a slow sink drain. The price was great, and we felt safe. All in all, a decent older facility. The mornjng coffee was perfect!

It was not clean, hair & roaches, smoke smell throughout, moldy smell in room not pleased at all. Room didn’t cool well either and it was hot in South Carolina. Not happy paying for something that felt nasty. Wasn’t the only room among others traveling for business had same problems. Not good! Elevators smelled terrible also.. attached just 2 photos

The staff at this hotel were very polite and nice. The hotel is very run down. Furniture looks pretty beat up. The beds are clean and comfortable. The bathroom was poorly cleaned/maintained. I have included pictures of the bathroom pictures in this review. The bar in the shower came out when it was held onto for support. I was very surprised as usually Country Inn and Suites are much better than this one

Room was dirty, we rented three , first room old baby bottle under bed skirt , 2nd room food left in fridge , third room a condom and loose pills in bed stand draw, all rooms very dusty none of them smell fresh at all

Cool,cool.

This hotel needs a serious upgrade. The carpet through out the hotel is dirty. And the flooring is so bad, I felt it caving and giving away as I walked on it. It’s in bad shape for the money that’s spent

We stayed overnight on our way to florida. We unloaded everything. The room looked ok. Then I went into the bathroom. There was dust, pubic hair, and dirt behind the door. There was smears of bm on the toilet seat. The bathtub was dirty. There was oil spots on the night stand. This is not acceptable especially with Covid - 19!