The Vendue

Location, location location is amazing, but the service has much to be desired.. the hotel could not locate my reservation, when they did, they were able to get me an "upgraded" room for the trouble. The trouble was, i couldn't tell if if was the bed or the TV that was the upgraded because there was nothing upgraded about it. They have no housekeeping because of COVID, but even when we called for new towels, they never arrived. The hotel's location is it's best attribute, walking distance to everything.

Property was very nice, location was very convenient, but the staff was AWFUL. Several times staff members pushed through doors ahead of us. Night manager was asleep at the desk. Bar staff was very friendly. I had a few billing problems that have yet to be resolved. I called three times to resolve these with promises to receive a call back from a manager which was never returned. When I finally got a manager I was told it was the first they had heard about it. Will not be staying again.

ABeautiful hotel in an outstanding location. It is an easy walk to waterfront, city market and many wonderful restaurants . The hotel room was elegantly decorated, large and extremely comfortable. Stay was accommodating and welcoming.

The staff was great and the perfect location. Hats off to Mike for serving up coffee with a song every morning!

Great location. Room was rather small, air conditioner took a LONG time to get from 72 to 67.

The room was very run down. TV did not work. Ceiling fan was off balance and made a terrible sound making it unusable during the 100 degree temperatures outside. The AC worked but it was so humid out that you needed the fan to feel comfortable. Hard to sleep with the fan making such a terrible noise. It honestly seemed as though little care was given to the maintenance of the rooms. They looked worn and unkept. I really had a higher expectation of this hotel especially since they promote themselves as being the #3 hotel in Charleston. The staff were very unfriendly as well. Didn’t ask how my stay was and when I mentioned the maintenance items to the clerk it went in one ear and out the other. No notes were made and no acknowledgment about it. Maybe next time I’ll choose the #1 or #2 hotel for a better experience. On a side note, my last stay at the Holiday Inn in Mount Pleasant was a much better experience than the Vendue and I wished I had selected that hotel this time.

The place is amazing! I’ll start with that. The staff was so courteous and helpful at each issue, and talk about swanky! Wow! The art is spectacular, the design is so modern, yet the building is so old! It’s truly a beautiful place. My first room was a little small, but expected. Unfortunately and out of their control, there was a leak in the roof that was dripping directly on the bed. They promptly moved (and upgraded) my room. The next room was beautiful. It was large, comfortable, and quiet. As much as I loved the room, it was full of gnats or some sort of small black flying insects! It wasn't really a bother until I was laying in bed asleep and they landed in my ear. It was also a little tough in the bathroom to apply gel to my hair (had 3 stick to my hands!) I notified the staff as I checked out and she took a note (read: she cares) and told me it would be addressed. I cannot say anything bad about the staff or the rooms other than the couple of issues I had. They are menial for some, but those little things really can change your outlook on a stay.

Cannot beat the location. Upon returning, I was asked about a lot of things either we weren’t told about or wasn’t included : wine, cookies & Milk. Room was clean but floor was gritty / sandy. Would have liked to had a window in the room, but guess I can’t complain given the rate.

Booked two doubles. Traveling with my family from Florida to Maryland. Spent nearly $300 for the room to ensure comfort, cleanliness and safety. I have a 9 and a 10 YO, plus me and my wife. Got to hotel and was told I was upgraded to a king. I explained that wouldn't work because there are four of us. They could not change to room type. They gave us a single (small - only fits one child) blow-up mattress. I asked for a second. Was told it was on its way so we went out to dinner. When we returned it wasn't there. The front office clerk, explained they didn't have any more and gave me no alternatives. He couldn't even look at me while he talked to me. The bathroom sink was cracked. The room was clean.

Amazing location! Hotel was very clean. Friendly staff. Food was amazing! A little noisy on the weekends, but overall enjoyed my stay.