6/10 Buono
9 agosto 2022
Not a 5 star hotel; not good value
This definitely isn’t a 5 star hotel, though we a good time and there positives:
-The room feels new and is a decent size but balcony is small. Cleaning is OK
-The food is great
-Alcohol is really good from the main bars in the evening (premium brands, good selection)
-The beach and waterpark are great
-The staff are friendly
BUT, there are many things that we’ve never experienced at a 5 star hotel and that would stop us staying again :
- The swimming pool isn’t big enough for the number of guests; lots of people were arguing with reception about it. The sun loungers are crammed in next to each other and you can’t get them most of the time - it resembles a 3 star hotel in Benidorm. (the beach is better and we paid €30 for a cabana most days to have a good spot)
-There is no drinks service by the pool or, more importantly, in any of the restaurants. If you want water at breakfast, wine at dinner, or a juice for your child, you have to go and queue for someone to serve you. They do bring water to your table at dinner but the staff are too busy and sometimes miss you. I’ve never known this in a 5, or even 4 star hotel. It's attrotious
-There are lots of extra charges such as for ice cream or cocktails on the beach
-There is no iron in the room and no way of getting one. Again, We’ve never known this in an hotel, let alone 5 star
Overall, our child loves it but we wouldn’t stay again and don’t think it is good value for money (€400 a night)
Richard, vacanza in famiglia di 9 notti
Recensione degli ospiti Hotels.com verificata
