Sheraton On The Falls Hotel

All I can really say is meh. The staff wasn’t very friendly and check and took forever because there was only three staff members and a lineup almost out the door

We had an excellent time while staying at the Sheraton on the Falls. We were on the 7th floor which I think is one of the newly renovated floors. The room was very nice and the view of the American Falls was fantastic. We were disappointed that the indoor pool was closed however the outdoor one was open but always very crowded, mostly with young children so we did not use the pool. We were also upset the coffee makers had been removed from the rooms (we were told due to Covid-19), as we had to resort to Starbucks our first day which cost $6.25 for a regular coffee (a little too much), plus their coffee is very strong. After our first day we went to Tim's on Clifton Hill late at night and got coffees which we reheated the next morning. This was not only to save $ but also because Starbucks wasn't open really early in the morning. I recommend you take your own kettle or coffee maker if you're early risers and don't want to spend a fortune for coffee. Regardless, the hotel is in an excellent location and we will definitely return.

i haven't had the room i reserved when they moved us to another it wasnt one with the view by the falls(wich i paid for) plus nobody told the parking wasn't free

Probably because of covid19, most

Personnel in restaurants and in touristic sites around the hotel were not very friendly

We stayed there 4 nights. Everything is super inflated for prices. No services should mean a lower price, but it didn't. Breakfast staff at the hotel were great, but that was it.

We stayed in a Falls view high floor and it was AMAZING! The room was huge and beautiful, floor to ceiling windows with one that we left open to hear the falls. The views are simply spectacular. In the age of Covid, they took all precautions and the vast majority of guests were very respectful also (masks and limits in elevators). By far the best location too. Will absolutely visit again.

It was overall ok. The kids loved it but the outdoor pool water was a bit cold

I realize it was most likely due to Covid and lack of staff/altered scheduling but there were some cleanliness issues with our room. We found a few finger nail clippings that were a little unsettling and unfortunately the front desk didn't offer to send anyone to clean it because of the current situation with in house cleaning. We were able to clean it ourselves without much trouble so that wasn't too bad, however the next night we found more and when called again the front desk was much more helpful offering to now send a cleaning crew and compensation. We weren't too upset, because, again, we understand things are difficult now with the pandemic, but we did also expect cleanliness to be a top priority during this time too. On top of the clippings, a few things didn't seem to be wiped down to their fullest and left more to be desired in that regard as well. It's a shame this issue dampened an otherwise pretty good hotel. I don't want to be all negative: the location was fantastic for being able to go out and experience almost everything the Falls and Clifton Hill had to offer within walking distance and being able to jump back and forth between activities and hotel without going too far out of the way. Also the fallsview room we had up near the top was incredible. The opening door and small balcony really made the visit to this hotel worth it despite the aforementioned problems.

Unfortunately the hotel room was not very clean. We found clipped toe nails and crumbs on the carpet and countertops.