Extended Stay America - Colorado Springs - West

Above ave

First off when I checked the room there were hairs on the toilet. Someone went back in to clean the toilet properly. There were bad odors in various places so it did not feel clean. Then the frig took forever to get cold and was filled with condensation which the repair man kept apologizing for and cleaned it up. The a/c would not stay on unless I set it at 60 degrees and even then it kept shutting off. The bed had a huge crater in it so I woke up crippled. The tv only had a few channels, boring! I was pretty disgusted at this point but then when I discovered no pots, pans, utensils or plates I called the front desk. He told me I had to get two large plastic containers from him. Well I lost my appetite once I looked inside. Everything was so abused and did not look like they came out of a dishwasher. I could not get out of there fast enough and if I get the virus I will know where I got it from. The only good thing was the shower! This place should be condemned and I would like my money back!!!! Also, I asked the man who checked me in to please give me a room that had not had anyone in it for awhile due to the virus. He heard me and said he would. I found out later from the man who cleaned the toilet that someone had just left that room. Never lie to the customer, bad for business!!!! Did not take pictures, did not know you would ask for them!

My experience at Extended Stay America-Colorado Springs would have been 5 star excellence if it weren’t due to the poor customer service that I received throughout my stay. First off, I paid for my stay day by day. I had one morning where I had an issue with my bank and my paycheck did not process accordingly and I was a little delayed on my room payment (mind you this is during Covid-19). Well I communicated with the the front desk what was happening and everything seemed to be cool but then later that night I received an embarrassing call from the general manager who said this was unacceptable. When I would try and provide an explanation to him, I was interrupted throughout the phone call. The rest of the call consisted of him accusing me of smoking in my room. I never once smoked in my room. I am a smoker, however I am not an indoor smoker and I would never risk a hefty fee like that. My belongings perhaps had third hand smoke. Since this occurrence, I seemed to be judged and had another couple odd encounters with the rest of the staff for the rest of my stay. Another employee made a comment to me “Make sure you are not smoking in your room”. I felt very offended by the way I was being treated by the staff. I was constantly being interrupted while speaking, I would get eye rolls, and I felt like they were very caddy and didn’t want to hear anything I had to say. I didn’t appreciate feeling accused and constantly cut off like what I felt or said didn’t matter.

I liked the room and it was comfortable. Staff was nice. Pet friendly

Very good hotel to stay, it's clean and easily reachable to the nearby places.

Great staff, good location. Quiet and well run. The kitchenette is good, pots, pans and dishes on request. Good value for the money.

I did not get there until 2:30 in the morning but checking in was still easy, everyone was friendly and the room was fine.

Very nice clean place. The customer service was the worst customer service I have ever experienced.

Housekeeping never came in. Had to ask for silverware and hair dryer which never got delivered. Barking dogs for hours one night.

Very pleasant staff