4/10 Discreto
18 febbraio 2025
It was our favorite... now it's disappointing.
Unfortunately, my last two reservations at the Vogue were disappointing since we have loyally prioritized the hotel for a few years. All the working staff at the Front Desk and the Breakfast Restaurant have always treated us professionally and respectfully.
The last time we stayed at the Vogue Fashion Hotel, we were assigned a room lacking the basic comforts and amenities advertised. The room was missing the comfortable armchair that is shown in the photos; the air-conditioning unit was broken (missing the wind direction flaps, so the air blew directly on top of the bed!); there was no coffee machine or coffee cups, no drinking glasses, no security safe, and no shaving mirror in the bathroom. The comforter on the queen-size bed was the wrong size - it was for a single bed! There also was a lot of dust under the bed - it was evident that nobody had vacuumed or swept the floor there in weeks. I remember that this was room 413.
We arrived late for our next reservation there due to an unexpected airport and airline emergency layover crisis event in São Paulo. So we requested to speak with a manager to explain our situation. The front desk attendant, Igor (who is always friendly and efficient!), put us in contact with a person who identified herself as “Miranda, from the Reservation Dept.” After a brief conversation with my wife, she said she had no record or knowledge of our fidelity and could do nothing for us.
We like Vogue,but sadly, the maintenance has deteriorated.
Francisco
Francisco, viaggio di lavoro di 2 notti
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