Quality Suites Addison-Dallas

customer service was great! upon entering the room everything was nice aside from the sinks not working and the bed was "broken" in or seemed used up but did it's job. overall would leave 3.5⭐️

Viaggio di lavoro di 1 notte, 2 lug 2021

Recensioni obiettive degli ospiti Hotels.com

Beyond HORRIBLE!!

STAY AWAY!!!! Right off the bat the guy at desk was rude! We should have turned and ran then…but didn’t! There were people and a mess EVERYWHERE! Apparently trying to fix the AC! Outside was filthy with trash everywhere and the vibe felt very unsafe with people not staying at hotel bumming cigarettes etc… We go to room, which was at end of hall on first floor. The exit door which was right by our room was propped open with rock, there were cones all the way down the hall with extension cords ran all the way down hall and numerous men and a women going in and out of room next to us! Now the room😳 both beds weren’t level, they were lopsided! The headboards were filthy and greasy! The curtains had something red all over them (possibly blood, not sure)! But the last straw was my grandmother sitting down on the sofa and falling through it because it was broken!!!! How can someone think it’s ok to put paying customers in a room like this??? This place shouldn’t be allowed to operate in this condition! We immediately checked back out and left!!!

Vacanza in famiglia di 1 notte, 23 giu 2021

Recensioni obiettive degli ospiti Hotels.com

Stay far away!

So sketch. People passed out on couches in lobby. Obvious drug users in and out. the aroma of pot filled the hallways. Women yelling from second story window to a lady downstairs that “b**** better have her money, she wanna know where her money went.” I could go on. Needless to say so thankful my spouse was with us and we were only here one night.

Selena, Vacanza in famiglia di 1 notte, 18 giu 2021

Recensioni obiettive degli ospiti Hotels.com

Rooms were dirty smelly sheets were stained rooms never cleaned just take trash out. The lobby smelled like weed and cigarettes never stay there again.

esperanza, Vacanza in famiglia di 3 notti, 28 mag 2021

Recensioni obiettive degli ospiti Hotels.com

Do not

As soon as I walked into the lobby the smell of cigarettes and weed hit you like a freight train. The room we had had broken furniture, broken outlet plugs, no remote for one tv and the other had no batteries. The bathroom wasn’t properly stocked, the hair dryer caddy was broke. We left for a few hours and came back- asked for a few extra towels and washcloths and was told with a snarky response we don’t have any at all. Staff was rude. We left again Sunday and was expecting to have service for our room and at least get a clean towel- We did not. There was strange/sketchy people in and out of the hotel all day and night.

Amanda, Viaggio di 2 notti, 8 mag 2021

Recensioni obiettive degli ospiti Hotels.com

The room seemed clean. There were holes in the wall fans were marginal. No hair dryer. The room need ed a makeover. Hall carpets were a mess. I woild not say here again.

Vacanza in famiglia di 1 notte, 3 apr 2021

Recensioni obiettive degli ospiti Orbitz

The staff was friendly! The beds were comfortable Great location was close to everything.

Vacanza in famiglia di 3 notti, 25 mar 2021

Recensioni obiettive degli ospiti Expedia

I was in the Military for over 20 years and still travel a lot as a Gov. employee and I can say hands down this was my worst Hotel experience ever in my 59 years. Making my reservation with Expedia, I asked for 2 rooms for 4 adults, with handicap access since 3 of the adults were handicapped. Upon arrival the rooms were not ready at the 3pm time advertised. One room wasn't ready until after 4pm the other after 6pm, nether room handicap accessible, one of the rooms was on the second floor and the Hotel elevator did not work. No apologies from the desk, in fact they acted if I was bothering them with the problem. Their response was since I booked with Expedia I would have to take my complaint to them. I did not travel with a computer and I had no Expedia APP and the Expedia paperwork I printed out had no phone number to call. I hope this will let me add pictures later so I can show the poor condition of the Hotel. One room had a broken smoke detector and the room smelled of smoke, the entry to the hotel was littered with a Condom box to greet you as you entered. That box was at the entry when I arrived and was still there at the front entry when we left. I will never again stay at a Quality Suites, should be called poor Quality Suites. And NEVER again will I use Expedia!

Viaggio di lavoro di 1 notte, 21 mar 2021

Recensioni obiettive degli ospiti Expedia

Very disappointed

The afternoon desk clerk was friendly. Check in wasn’t until 4, website said 3. We checked in at 3:30 and they were still cleaning rooms. The elevator didn’t work. The stairways needed vacuuming. Carpets stained and entry by stairs needed mopping. No breakfast available at all. No hand towels or wash cloths. Only 2 towels in the room for 5 people. Sofa-bed was uncomfortable to sit on and the mattress was extremely thin making it difficult to sleep on. My children didn’t feel comfortable swimming in the pool because of suggestive music and behavior of others (teens/young adults - maybe guests, maybe not) the pool area. Noisy people in the hallway.

Kim, Vacanza in famiglia di 3 notti, 17 mar 2021

Recensioni obiettive degli ospiti Hotels.com

Hotel Hell

This is the worst hotel I’ve ever stayed in in Addison Texas. The quality brand should be removed. hotels.com should not be affiliated with this property. I had a two night stay booked at this property but left the next morning after my arrival. I would like a refund for the night that I had to stay there.

Thom, Viaggio di 2 notti, 12 mar 2021

Recensioni obiettive degli ospiti Hotels.com