I booked this hotel as it was close to the airport and offered airport transfers. Upon arrival, we were informed that their shuttle was not operating; however, they could arrange for the hotel next door to take us. The room was clean but the shower spout dripped constantly and the mechanism to switch over to shower was temperamental. Upon leaving, I informed the woman at the counter in the lobby, she said “thank you,” but made no note of such, etc. of the concern, or room number. The pool had a lot of debris in it and the hot tub had only two jets that worked and there were small ants crawling all over in that area. One of the housekeeping staff was talking loudly on the phone in the hallway, while working and using vulgar language. The continental breakfast actually offered quite a bit of variety and some healthy options, which was nice. In the morning, when we left, many people were at the front desk complaining about a variety of items and the employees were truly trying their best to rectify complaints and accommodate guests. We ended up taking a Lyft as it was so chaotic; $10, IMO well worth the peace of mind. The stay was $120 and for what we got, I would consider it to be overpriced. We didn’t complain, I am not that type of guest; however, I did provide them our feedback in their survey. Again, employees were trying their best, I blame this disaster on poor management. Do better, lead your team.