Shangri-la Hotel, Shenzhen

This used to be my favourite hotel for the past 15 years - the last 2 trips I have found the staff speak less and less English and the food in the horizon club lounge was not worth the extra dollars. So disappointing

Nice location

The service is good except for two situations. One is the breakfast for two days was not indicated when I and my wife are having my breakfast even though I have made a payment at the hotel reception on the first day of my check-in. The other is the mistake of payment when I pay for breakfast at the reception on the first day, I have to pay a difference of $6.40 rmb when I checkout.

Great location, clean, safe and quiet. Pillows a bit too soft but slept quite well. Near shopping areas and eateries. The first 3 stations after Luohu are all connected to shopping malls. Massages are reasonably priced.

A beautiful hotel , excellent staff and location , rooms are looking a little tired now though but wouldn’t stop me from booking again

The Shangri La is a solid old thin, showing some signs of her age. The rooms are spotlessly clean, but dated, and certainly not as big or as well appointed as some new, lower starred hotels. The breakfast was fantastic, the pool very clean, but also a bit dated.

Friendly staff. Great location.

All is good but condition and decor could be updated.

Room was clean areas for improvement: 1. No seats in hotel lobby when my guests waited for me. 2. Concierge requested me to speak in Mandarin as they did not even bother to see if they have colleagues who can communicate with me not in mandarin. 3. We asked for help for direction to Eslite book shop. None of the staff had heard about it. Concierge pointed me to the Reception. Reception just said she had not heard about that shop and just continued with her task and not even bothered to either look for other assistance nor even just let me know that she was unable to help. She just let me stand there for a minute until I saw that she was not looking up any info to answer my question but she was just doing whatever it was looking at her computer screen. Very unwelcoming and unfriendly services. Definitely not what I would expect from a 5 star hotel.