Ramada by Wyndham Portland

The room was so beat up. The door to the room had such a large gap you could see into our room. It had a odd odor. The air conditioner was extremely loud.

We were staying in this hotel while a family member was having a quadruple bypass surgery. When we got up the morning of her surgery and attempted to get our free continental breakfast at 5:45am we were told that we couldn't have anything except an apple or banana before 6:00am. I tried to explain that we were headed to the hospital at and had to be there at 6am for my Mother's heart surgery so our kids could say they loved her before she went in, just in case something happened. The employee's response was that he didn't care what the reason was he wasn't breaking the rules for us, we could wait 15 minutes. Granted, i was not in a good mood, so i was not friendly and I know my tone was not ok. But seriously, I would think a exception would be permitted for us to grab a bowl of cereal for our children 15 minutes early at a hotel that has a hospital rate for their guests who are there because they are with someone at the hospital. Your employee was rude and out of line and needs to learn that there are times when rules are fluid and to be accommodating to your guests in an emotional time in their lives. There was no reason to make it more stressful on our family. While we appreciate the discount, we won't stay here again.

The hotel was clean, adequate and more than sufficient. Breakfast was good. Unfortunately, the hotel rep at the counter was complaining how long his shift was, was bossing around the young man who was clearly new. The hotel rep had had a long day, that I do not doubt but as a guest, that’s beyond something I can fix for you. Don’t complain to your guests.

The room is too small. You can hear everything others do