Hampton Inn Charleston - Historic District

The location of this hotel is not the greatest. While it is very close to some shopping, it is a long walk to any historical areas. We had an issue with the parking process. The garage is very close and convenient. However, guests need use a card key to go in and out. My card key never worked. The front desk said the card key was fine and it's the garage's fault. The garage attendant said said it's the hotels fault. I was in the middle of a blame game and neither side would communicate or cared about a solution. I had to wait for an attendant to let me out of the garage every single time that I wanted to leave. The other issues that I had were with the adjustments they made during Covid. I asked the front desk person upon check in about extra cleaning measures they were taking. She said they only changed a few chemicals in their cleaning. Not enough in my opinion. However, they did reduce the breakfast buffet to a very small continental breakfast. They could have come up with other options such as grab and go hot sandwiches. They just didn't take the effort. They also would not change our towels or empty our trash. We had to get fresh towels from the front desk anytime we needed them. They could have come up with more customer friendly services. I realize their business is down because of Covid, however, this hotel seems to use this time to cut expenses at the expense of their guests. I'm sure some staff were also laid off because of the reduced service

Amazing!

The hotel was in a good location the night staff was okay. The bathroom was dirty when we checked in, and both beds made noise with every tiny move making difficult to sleep. The breakfast was terrible, the orange juice was frozen, bananas were brown, and the water for grits and oatmeal was not warm enough to cook anything. The diniing area was filthy. In the morning, during check out time there was only one employee who was really rude when asked to clean a table so we could eat.

Very attentive staff, clean room. Enjoyed our stay.

Our stay coincided with the protests... I can not blame the hotel for that. I can, however, complain that they never informed anyone of the down town curfew. They also didn't inform anyone that the cleaning crew were not changing linens or towels until you checked out. As for the room, the A/C worked sporadically, sometimes too hot, sometimes too cold, we didn't touch the thermostat... The staff was great, but you could tell their hands were tied with the information.

Staff was friendly and very helpful meeting our family’s needs. Hotel met our expectations but we were unaware we’d have to pay additional fees for parking. Very close to everything downtown as we wanted.

Beautiful hotel and friendly staff. This hotel is in a good location. There are some wonderful restaurants in the alleyway immediately behind the hotel. The hotel and room was clean and well stocked. The staff was friendly and helpful. The only issue was that we happened to be there during the George Floyd protests which got out of hand and a lot of damage was done to stores and businesses on King Street which is one block from the hotel. The desk clerk had to lock the lobby for security but we never felt in danger.

Great hotel in awesome location

This hotel is in a great location. Walking distance to pretty much everything. There's a free shuttle and the stop for the shuttle is directly across the street. The rooms are a little outdated but clean. The only issue I had was the parking deck beside the hotel. Make sure to check out their rules before parking there.

When we arrived, the check-in was disappointing. The hotel was under renovation and couldn't accommodate us. However, they made arrangements with their sister hotel next door, i.e. Embassy Suites, to find us a room. We enjoyed the Embassy very much, despite the coronavirus precautions. After the confusion at check-in, our stay at the Embassy was fine.