Resort is beautiful. Parasol staff was phenomenal. Unfortunately the night crew on Halloween at VERANDA clearly had zero intention of working and the night manager (female) and veranda bar staff acted like they OWNED the VINOY and we were low life intruders that were putting her and her staff out because we wanted to buy drinks during hours the bar was open.
THEN she removed our full drinks including TWO NINE YEAR BOURBONS and threw them away while we were talking to another table. Manager had to replace them! Made it painfully clear that she wanted us to leave. Too bad sis, we paid to stay here, and will use the bar during open hours.
We bought three bottles of wine (because bartender told us he didn’t want to serve drinks and took his sweet time so people would leave. Waited on us ONLY AFTER we demonstrated we were hotel guests). While the bar was open, manager and the bar staff hovered over us, asking if we were done, insisting they would take our unopened bottles. Passive aggressive moves like turning off all the candles on the tables .
I finally had to ask the male bar staff why people were acting like us spending money as paying guests was so off putting to the staff. Staff acted like they were royalty and we, the paying guests, were beneath them. Insulting and highly inappropriate attitude. Made to feel unwelcomed *while spending money*, by your night staff at Veranda on 10-31 after 10:00 pm.