Country Inn & Suites by Radisson Indianapolis East

The hotel was overall okay. I generally don’t complain about things and can deal with most issues. But it was pretty dirty in the bathroom. There was some mold in the shower and the toilet looked pretty dingy. The lights in the bathroom were also on a timer and would turn off even if you didn’t want them to. Breakfast wasn’t great either. But what can you expect. Staff was nice though!

It was an ok stay. Check in took a long time. Too long. Room bed linen smelled so hotel changed line for us on second night after we requested it. Desk staff were accommodating as they could be for a third party booking is what I gather from their comment.

First of all, let me say I currently have 24 bed bug bites on my legs from my stay at this hotel. When you walk into this hotel it’s seems nice but once you get into the hallways where the rooms are, the smell hits you. It smells like sewer and so do all the rooms. We were moved from two rooms because the smell of the rooms were unbearable. The managers response to this was “well I don’t know if you can tell, but this is an old building”. It turns out it use to be a motel before. The third room we were in the toilet ran constantly and it still smelled so moldy my son needed his inhaler every night. We stayed 3 nights and after my 2nd night the bed bug bites started to show up. I thought they were mosquito bites but once I got home from our trip and more bites started showing up and I did some research I realized I’ve been bit by bed bugs since it can take 2 weeks for bites to show. I was the only one who slept on a bed to myself and I wore shorts to bed. The reviews on hotel.com say nothing about bed bug bites, but when I checked google reviews, the mentions of bed bugs are there. My doctor confirmed that they were indeed bug bites. When I called the hotel to complain about the bed bug bites the manager was always in a meeting and would return my call, but never did. It’s also impossible to get an actual person on the phone from hotels.com. Do not book this hotel, especially if you have a family. Also the location is sketchy there were prostitutes walking in and out of here.

The breakfast selections were tasty, the beds were comfortable, and the desk staff was efficient. However, the room was disappointing. The air was muggy, the carpet stained, and water puddled on the bathroom floor from normal use of the shower. Nonadjustable motion sensors turned the lights on automatically every time someone got up to use the bathroom during the night. The outdoor pool had been closed by the health & safety inspector. Although there were some pluses and our room rate was adjusted as compensation for the minuses, I would not stay in this hotel again.

Clean and Comfortable. Breakfast had many options. Pool was closed. We however had our room paid for in advance and have been waiting over a week for a supervisor to contact us in regards to charges on our credit card. Also, we checked in at 11 o'clock at night with a large group. Instead of one employee checking in the group and the other assisting guests not with the group...we waited 45 min to check in.