Best Western Plus Indianapolis NW Hotel

We had an amazing stay. The hotel was clean. Pool was great. We had to leave to early for breakfast but it looked good when they was getting it ready when we left. The needs were super comfortable. The guy who checked us in was one of the nicest people ever. Didnt get his name he worked the 2nd shift on March 27. He made a great first impression of the hotel. He definately should get an employee of the month. Overall one of the best stays we have had in any hotel. I give it a plus 5 stars

Everything was really good with the check in and the location was perfect. The room and the bathroom was clean. They kept up on the cleaning of the room and towels extremely well. Breakfast was good and warm food was brought out in a timely manner. The only problem that we encountered was when we went in on the second evening to ask for a late check out the next day we encountered a customer service gal at the front desk that rolled her eyes at what we were told from another worker and then told what she was taught and how long she had been working there and that he needed to be trained correctly. Then when we were also told that only so many late checkouts are allowed (while receiving a major attitude) and that we could not have one cause that number had already been met.

Lady at the check in desk was rude. Checked in at 3:30, as I wanted to shower and get ready before my event at 5. Went to my room and it was all torn apart and still had trash in it. Waited for close to an hour and nothing had changed. Went to the front desk again, asking to have my room cleaning expedited. They ended up giving me a room on the first floor right by the door so it was loud all night. The lady at the front desk was rude when I went back again. The hotel was nice, however I will not be returning due to the fact that the staff was not very welcoming.

At first when we checked in, the front desk person seemed unfriendly and thinking about something else. She kind of warmed up to us, by the time we received our key cards.

Everything is great but still no hd cable in the rooms or lobby.