Quality Inn & Suites

Very helpful staff. Excellent breakfast Clean comfortable room Near the highway but quiet Convenient to multiple types of restaurants, shopping, oil change for car, 30-90 minutes from fishing, touring, some sightseeing. Overall, a good base of operations for the Black Hills, because it is close enough to Sturgis, Black Hills, Custer State Park, Bear Butte, Spearfish Canyon, Devils Tower National Monument, Badlands National Park, Mount Rushmore National Memorial, several nice lakes in the Black Hills, museums, zoos... More stuff to do than a week can cover.

Overall this was a good hotel, especially for the price. Rooms were clean and comfortable. Breakfast was a huge plus with lots of choices that varied each day (which was great for our 4 night stay). The staff was friendly and the pool was adequate for the kids to play. It sits next to a WalMart and what seems to be a older part of town so there were quite a few transients. Also, when we booked through hotels.com we booked a room with a microwave. When we got to our room there was no microwave and when we asked we were told that the rooms on our side of the building didn't have them. This was a let down because it was advertised otherwise. Also, upon check out we were billed a daily fee for the 'hotel safe' which we didn't request or use. It only amounted to $6, but I thought that was uncool. So a couple frustrations, but a clean, comfortable room and good home base for everything we were here to see.

I was charged more than what had been agreed upon on the reservation.

Good place to stay.

I had a really bad experience with Quality Inn at Rapid City and with their manager April. A couple of days after checking out I learnt my credit card was charged $350. When I asked for an explanation I was told the TV was broken. For the entire duration of my stay I had not turned on the TV and it was in the same condition at the time of checking out as when I checked in. However, their manager April remained adamant despite being unable to provide proof of damage during my stay and declined to reverse the $350 charge. Really disgusting experience with Quality Inn. This is outright malpractice to extract money unjustly.