The welcoming experience was very negative — there were no smiles and the responses to our questions were unfriendly. The room was extremely old and not clean, and the bathroom was the same. Breakfast was very basic; for example, you couldn’t even get an omelet made.
The location is decent, but due to a nearby church, the rooms are very noisy. Our room did not have a phone to call reception or room service, no slippers, or even complimentary water, There was no Nespresso machine either, nothing was positive.
I have never stayed at a hotel that was so lacking in customer focus.
We only chose this hotel because we wanted to stay close to the main street as a family with a child, but apart from the location, I honestly cannot say anything positive about the hotel.
I’m shocked that it has received an 8-point rating — in my opinion, it is very misleading.