I stayed with my husband and our new born baby - and paid double the price, because I had stayed twice before and had a good experience. This time we were put in, what I’d describe as an “attic” room - top floor, low ceilings and very cramped (it’s so small the bathroom was split across two cupboard sized spaces) despite telling the hotel in advance we were staying with a baby. It was the hottest floor according to staff, and the windows didn’t open save by a few cm. We arrived in the evening, and had to meet friends so had no time and lots of bags.We were given a fan to blow the hot air around the room and our baby was crying - it was honestly cooler outside the hotel. The hotel said they were full and there was no manager available on weekends. We stayed out v late and walked with the pram hoping the room would have cooled. We were moved the next day. The manager finally showed on Monday late afternoon. He was over 6ft tall and stood towering over me in an intimidating fashion - he offered no apology, no acknowledgment , nothing - his response was they were fully booked, and in the same situation “he would have moved his family to another hotel”, he was not available to talk to us by phone on a Saturday because he was “eating his dinner” and a small hotel so no weekend manager (despite charging more than the Hilton). His whole mannerism was appalling and completely ruined our holiday. I would never go back here again and wouldn’t wish another family to go through this.