Without doubt the worst hotel experience I've had in 15 years of travelling for either business or pleasure. The room was at street level at the front. So noisy, which I know the hotel can't be responsible for, without having better windows.
The reception was effectively above the room and people were walking through with cases up until after midnight, and form 4am, the ceiling sounded like it was going to come through at numerous points in the night. You can hear every door in the hotel shut, throughout the evening and morning.
I asked if I could cancel my second night after an hour of checking in one night one, and got told it was non-refundable and I had no other options, the hotel was full. With a semi-patronising smile.
I would urge anyone staying in Edinburgh not to stay here, it's terrible. The room was also dark, and for £270 a night I had water and A chocolate bar in the fridge - great value.
On checking out the lady asked how was my stay, when I told her about it, she said 'Sorry to hear that' with no hint of any resolution. what's the point in asking?