2/10
Our reservation was on 5/17/25. Upon check-in, the agent did not instruct us on the room location or where to find the elevators. A few mintues after arrival, I realized the carpet was wet. I thought it was the refreshing, but later noticed water falling from the ceiling. I notified the front desk and they sent someone up to fix it. I explained that we used the extra towels to soak up the water and a nice young man brought us some extra towels. Later on that night, I was looking for the extra blankets inside the closest. The plastic bag that enclosed the extra pillow and blanket was open and all the items were wet! I picked up the plastic bag and water was underneath. I sent a message after 11pm and received no response. Overnight, the air conditioner became super loud and was shaking. It sounded like a bad boiler! Upon check-out I explained all the room issues to the front desk and the agent offered me $50!!! $50 for one of THE WORST stays I have ever had in a hotel my entire life!
Melissa
Vacanza in famiglia di 1 notte