10/10 Eccezionale
28 dicembre 2024
Mindblowing customer service
I was blown away by the kindness and helpfulness of the hotel staff. We got a message right after booking asking if we were ok with stairs, and we were. Our room was on the 3rd floor and we appreciated having this expectation ahead of time. We arrived early and they held the bags for us. When we checked in, bags were in our room! When we checked out, we just left the bags in the room and they held them for the rest of the day. The room was very clean and cozy. Decent amount of room for NY. Beds were a bit hard and shower was somewhat of a challenge trying to get temperature right. No hot breakfast, but what they did have (free) was of great quality. They helped us get our bags to the car as its challenging to park on the street.
I would absolutely stay again any time I am in NY, best service I have seen even considering I travelled a lot in midwest.
Also just an 8 min walk to Times Square and lots of restaurants around.
Irina
Irina, vacanza in famiglia di 1 notte
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